2. Making a formal complaint
- If your informal attempts at resolution aren’t satisfying or you want the problem dealt with more formally, or if you believe it’s a serious issue or breach of the Code of Conduct you can make a formal complaint.
- If you are unsure whether to make a formal complaint, you can seek advice from someone you consider impartial; it can be an instructor, national team members or the National Grievance Council.
National Grievance Council
Council members are appointed by our Board of Trustees and the main role of the Council is to confidentially receive, investigate and advise on resolving formal complaints in a compassionate, fair and impartial way. It may also act as a support body for a member to consult in deciding on what steps to take in resolving difficulties.
The Council has the flexibility to decide how best to resolve a grievance or complaint.
The Council will make an annual report to the Rigpa UK Board of Trustees.
How to make a complaint
- Formal complaints should be in writing and addressed to the National Grievance Council. The letter needs to state clearly that it is a formal complaint. If you do not feel able to write a letter on your own, can ask for help from a sangha member or friend. They can also raise the concern on your behalf. The letter should be emailed to [email protected] to ensure it is dealt with promptly.
Your complaint is confidential
- If you make a complaint about ethical breaches, Rigpa will make every effort to protect your confidentiality. However, to ensure that an adequate or fair investigation takes place, the details of the complaint may require discussions with those involved or used in evidence by the relevant authority where necessary.
Your complaint can be anonymous
- Anonymous concerns can be submitted. In the interest of promoting a culture of openness, we encourage individuals to come forward so we can ensure care and protection for all members of our community.
- Rigpa UK will do its best to ensure that anyone who raises a breach or makes a complaint will be protected from rejection or reprisal by anyone else acting on behalf of Rigpa UK or Rigpa.
Next steps after a complaint is received
- After your letter is received you will be contacted and invited to collaborate on the next steps towards resolution. This meeting could be in-person or online and with one or more members of the Council.
- You can bring someone to the meeting if you don’t want to go on your own.
- A proposed resolution will be shared with you in writing and a follow-up meeting will be arranged if you request it.